Privacy Policy

1. Who we are

The data controller for the purposes of applicable data protection law is:

KhatwaPlay Media Ltd.
84 Deansgate
Manchester
M3 2ER
United Kingdom
Company registration number: 15029471 (England & Wales)
VAT number: GB 438 2201 76

For any privacy matter, contact our privacy team at privacy@khatwaplay.com.

2. Personal data we collect

We collect and process the following categories of personal data:

• Contact data — your name and email address when you use our contact form, request a correction, or contact us by email.
• Newsletter data — your email address if you subscribe to our newsletter.
• Usage data — information about how you use the site, such as pages viewed, referring pages, approximate location (derived from IP), device and browser type, collected through cookies and similar technologies.
• Communications data — the content of messages you send us and our replies.

We do not intentionally collect special category data (such as data about health, race, or political opinions) and ask that you do not send it to us.

3. How and why we use your data

We only use your personal data where the law allows us to. The legal bases we rely on are:

4. Who we share your data with

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, including:

• Hosting and content-delivery providers who operate the website;
• Email and newsletter delivery providers;
• Privacy-respecting analytics providers;
• Professional advisers (lawyers, accountants) and authorities where required by law.

All processors are bound by contract to protect your data and to use it only for the purposes we specify.

5. International transfers

Some of our providers may process data outside the United Kingdom. Where they do, we ensure an adequate level of protection through appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement (IDTA) / Standard Contractual Clauses.

6. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out above. Enquiry correspondence is generally retained for up to 24 months; newsletter data is retained until you unsubscribe; and data required for legal or accounting purposes is kept for the period the law requires (typically up to 6 years).

7. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• restrict or object to our processing;
• request portability of your data;
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, email privacy@khatwaplay.com. We will respond within one month. You will not usually have to pay a fee.

8. Children

KhatwaPlay is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top shows when it was last revised. Material changes will be highlighted on the site.